FAQ

Frequently Asked Questions

At Builtdiff Timepieces, every watch is designed to reflect your individuality. Below you’ll find answers to our most common questions about customisation, orders, care, and more.

Customisation

What makes your watches unique?
Each BuiltDiff timepiece is truly one-of-a-kind. You decide the style, materials, colours, and even the logo. Whether you design your own custom build or choose from our curated pre-designed options, we ensure you receive a piece that’s unmistakably yours.

How do I customise my watch?
Our interactive configurator allows you to design your watch in real time. Adjust every detail to your preference and see your vision take shape instantly.

What customisation options do you offer?
Nearly every element can be personalised — from complications, case, strap, and hands, to the dial design, case back, and even the rotor on automatic builds. The possibilities are extensive, so you can create a watch that reflects your personality.

Can I create a fully unique design?
Yes. For bespoke projects with premium or exotic materials not listed on our site, please contact us directly at dion@builtdifftimepieces.com or via direct message on Instagram.

Orders & Delivery

How long will it take to receive my watch?
Our pieces are crafted to order. You can expect delivery within 3–4 weeks from the time your order is placed.

How can I track my order?
Once your watch has shipped, you’ll receive a tracking number. Enter it in our [Order Tracker] to follow your piece’s journey.

Do you offer international shipping?
Yes. We proudly ship worldwide so your custom watch can reach you wherever you are.

How much do your watches cost?
Pricing depends on the design choices you make. Please see our [Price Guide] for full details.

Refunds & Warranty

Can I get a refund or exchange?
Because each timepiece is made to your exact specifications, we are unable to accept refunds or exchanges. We encourage you to take your time in designing your piece. However, every watch is covered by a 1-year functional warranty for complete peace of mind.

Where can I find your warranty details?
Our full warranty information can be found under the Warranty section at the bottom of the site.

Care & Maintenance

How should I care for my watch?
Basic care will ensure your timepiece lasts for years:

  • Wipe regularly with a soft cloth to remove dust and oils.

  • Avoid strong magnets and extreme heat.

  • Keep leather straps dry; rinse rubber or steel straps gently with water.

  • Service mechanical watches every 3–5 years.

You’ll also receive a detailed Care Guide with every purchase, or you can view it on our [Care Page].

Events & Experiences

Can I see the watches in person?
If you’re based in Adelaide, join us at our weekly collector meetups. We also host pop-up events across Australia — follow us on social media for dates and locations. For our international audience, we are developing opportunities to preview sample pieces worldwide.

Support

How can I contact customer support?
Leave a message for us using our form on the "Contact Us' page or DM us on Instagram.