Shipping policy

PROCESSING TIME:

  • Orders are typically processed within 3-5 business days after payment verification. 
  • Orders placed on weekends or holidays will not be processed until the following business days.

SHIPPING RATES AND METHODS:

  • We offer several shipping options to cater to your needs, including standard and expedited shipping.
  • Shipping rates are calculated based on the destination, weight, and shipping method chosen during checkout.
  • Free shipping may be available for certain products. Details will be provided during the checkout process.
  • We currently ship worldwide!

ESTIMATED DELIVERY TIME:

  • Delivery times vary depending on the shipping method selected and the destination. 
  • All orders are shipped from 3-4 weeks from purchase.
  • Standard shipping typically takes between 5-7 business days for domestic orders and 7-14 business days for international orders.
  • Expedited shipping options are available for faster delivery.

ORDER TRACKING:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. 
  • You can track the status of your shipment using the provided tracking number on our website or the courier's website.

CUSTOMS AND IMPORT TAXES:

  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country. 
  • These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
  • Customs policies vary widely from country to country, so please check with your local customs office for more information.

SHIPPING DELAYS:

  • While we makes every effort to ensure timely delivery, unforeseen circumstances such as weather delays or carrier issues may occasionally occur. 
  • We apologise for any inconvenience caused by such delays and assure you that we will work diligently to resolve any shipping issues promptly.

SHIPPING DAMAGE OR LOSS:

  • In the unlikely event that your order arrives damaged or is lost in transit, please contact our customer support team immediately. 
  • We will initiate an investigation with the shipping carrier and provide a suitable resolution.

CHANGE OF SHIPPING ADDRESS:

  • If you need to change the shipping address after placing your order, please contact us as soon as possible. 
  • We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at dion@builtdifftimepieces.com

By placing an order with us, you agree to adhere to the terms and conditions outlined in this shipping policy. We appreciate your understanding and cooperation.

Thank you for choosing Builtdiff Timepieces for your watch needs! We look forward to serving you again soon.