Shipping & Warranty

Every watch is packed and dispatched by hand from the workshop in Adelaide.

Australia. We ship Australia wide by insured express post. Pieces in stock leave within 24 hours of your order, you receive tracking the moment it is on its way, and delivery typically takes 3 to 5 business days.

Signature on delivery. Every piece is valuable, so every order requires a signature.

Adelaide. Hand delivery is available. Ask when you order.

International. We ship within Australia only for now. If you are somewhere else and want a piece, contact us and we will see what we can do.

Commissions. A bespoke piece is built to order and includes insured delivery anywhere in Australia. Your timeline is confirmed on your design call, the design phase typically runs 4 to 6 weeks before production begins, and you receive progress photos at each stage, from first parts to final assembly.

Every watch is covered from the day you buy it.

Covered: the movement for one year, gold plating for two years, and lab grown and natural stones for three years, all under normal everyday wear.

Not covered: cosmetic wear such as scratches to the case, crystal or strap, water damage beyond the rated resistance, and damage from accident, misuse or unauthorised repair. Damage from impact is not covered, including to stones.

To make a claim: email dion@builtdifftimepieces.com with your name and a short description, and we will guide you from there. You cover shipping to us, we cover the repair and the return.

We recommend a service every 3 to 5 years to keep the movement at its best. If timekeeping or winding feels off before then, reach out and we will take a look. Straps, sizing and servicing are always available. A Builtdiff piece is made to be looked after for decades, and we are here for the life of the watch.

Wipe the case and strap with a soft, dry cloth after wear. For stones, a soft brush with lukewarm water and mild soap. Avoid harsh chemicals and ultrasonic cleaners, and do not submerge the watch unless it is rated for it.

Piece unique and collection watches. If it is not right, you have 30 days from purchase for a full refund, provided all protective stickering remains intact.

Commissions. Because a commission is made specifically for you, deposits and custom pieces are not refundable once production begins. This is confirmed with you before any work starts.

Your consumer rights. Nothing here limits your rights under the Australian Consumer Law. If a piece is faulty, you are entitled to a repair, replacement or refund as the law provides.

Questions? Use the Contact page. A person always answers.